Our Guarantee & Warranty - Wendell Restoration Los Angeles

The Wendell Restoration Los Angeles Guarantee

We stand behind every water damage restoration, mold remediation, and water damage repair job we complete in Los Angeles. Since 2006, our guarantee has been simple and boring on purpose: the price we put in writing before work starts is the price you pay, the work is done to IICRC, RIA, and IFA standards, and if it’s not done right, we make it right. That’s the 365-Day Done Right Promise, and it’s stated in writing on every single job. No fine print, no phone calls to a claims department. Just a document you can hold us to for a full year.

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What’s Covered

• Workmanship for 365 days. Every repair we complete carries the 365-Day Done Right Promise in writing. If our workmanship fails within a year, we return and fix it at no charge.
• Materials and parts we install. If a component we supplied fails during the warranty period, we handle the replacement and the labor to reinstall it.
• Cleanup and job site condition. We leave your Los Angeles home the way we found it, minus the water damage. Our uniformed technicians do a final walk-through with you before we consider the job complete.
• On-time arrival you can track. We send a live arrival time before our background-checked technicians show up. You’re not waiting on a four-hour window. If we’re late, you’ll know before we do.
• Honest pricing in writing. The number on the written estimate is the number on the digital invoice we text you. Pay from the link. No surprise line items added after the fact.
• A free second visit if the repair fails. If you call us within the warranty period because something isn’t holding up, we come back at no cost. That’s not a promotion. It’s how we’ve operated since 2006.

Our Satisfaction Promise

Here’s the part that matters most when you’re standing in a flooded laundry room at 2 a.m. in Echo Park or Van Nuys: we don’t consider the job done until you do. If you’re not satisfied with any aspect of our work, call us at (213) 349-9500. A live person answers, 24/7. We’ll schedule a return visit, walk through the issue with you, and lay out exactly what we’ll do to make it right. No arguments about whether you waited too long to call. No pressure to accept a partial fix. Just a straightforward process: we identify the problem, we do the work, we leave you with the same written guarantee we gave you on day one. Blake Sorensen, Owner & Lead Restoration Technician, personally reviews every make-it-right request that comes through our Los Angeles office. That’s not a policy. That’s how the company runs.

Licensed & Insured Backing

A written guarantee is only as strong as the company behind it. Wendell Restoration Los Angeles is licensed and insured, which means two things for you as a homeowner. First, our work meets the legal and code requirements for Los Angeles and Los Angeles County. Second, if something goes wrong that our workmanship guarantee can’t cover, our insurance is on the line, not your homeowner’s policy. We’re part of the Relay Home Co. family and independently owned and operated, which means we answer to you and to the standards we’ve set for ourselves since 2006. When a restoration company tells you they’re “fully insured,” ask to see the certificate. We’ll show you ours before you sign anything. That transparency is baked into everything we do, from the written price before work starts to the photo updates you get by text while we dry your home out.

What the 365-Day Done Right Promise Means in Real Terms

Let’s be plain about what a lot of restoration warranties actually are: words on a website. Ours is a document you receive with your invoice. It states, in writing, that if the repair we performed fails within 365 days, we will return and correct it at no charge. That includes water damage repair work, mold remediation, and any structural repair tied to the original job. Here’s why this matters in Los Angeles specifically. Our climate swings between dry heat and sudden heavy rain. A repair that looks perfect in August can fail in February when the atmospheric river hits and your walls take on moisture again. We build our work for those swings. But if something we did doesn’t hold, you have a document, not a memory of a phone conversation.

What We Mean by “Written Price Before Any Work Starts”

This is the part of our guarantee that saves you from the worst stories in this industry. You’ve probably heard them: a crew starts tearing out drywall, then the estimate triples because they “found more damage.” We operate differently. Before any technician touches any part of your home, you receive a written scope of work with a line-item price. That document is your anchor. If we discover additional damage during the job, we stop, show you photos, explain what changed, and get your sign-off before proceeding. You are never committed to work you didn’t approve at a price you didn’t see. The invoice we text you at the end matches the approved price. If it doesn’t, you don’t pay the difference. That’s the guarantee, and it’s been the same since 2006.

A Free Second Visit If the Repair Fails

Some companies charge a service fee just to come look at a problem. That’s how they make money on their own mistakes. We do the opposite. If you call us within the warranty period and tell us a repair isn’t holding up, we schedule a second visit at zero cost. Our technicians show up with the same professional-grade equipment from Dri-Eaz, Phoenix, XPOWER, B-Air, and Injectidry that we used the first time. We diagnose the issue, explain it in plain English, and fix it. No trip charge, no diagnostic fee, no “well, that’s not covered” dance. If we did the work and it failed, we own it. Period.

Live People, Real Accountability

A guarantee doesn’t mean much if you can’t reach anyone when you need it. Water damage doesn’t keep business hours, and neither does Wendell. Call (213) 349-9500 at any hour and a live person answers. Not a phone tree. Not a voicemail. Not a chatbot pretending to be helpful. The person who answers can dispatch our background-checked, uniformed technicians to your Los Angeles address and get you a live arrival time you can track. When Blake Sorensen says we stand behind our work, he means you can actually get him or his team on the phone when something goes wrong. That’s the part that matters at 3 a.m. when a pipe bursts above your kitchen.

What the Guarantee Does Not Cover

We’re upfront about limits because that’s what honest companies do. The 365-Day Done Right Promise covers workmanship and materials we provided. It does not cover damage caused by new incidents after our work is complete, such as a new leak, a fire, or a flood event. It does not cover neglect, misuse, or changes you or another contractor make to the area after we finish. If you’re unsure whether something falls within the warranty, call us. We’ll tell you straight, and if it’s covered, we’ll schedule the visit. If it’s not, we’ll still explain what we think you should do. Free advice is part of the deal.

Why We Put This in Writing in Los Angeles

Los Angeles is a city of renters, landlords, single-family homeowners, and multi-unit property managers. Every one of those people, at some point, has dealt with a contractor who overpromised and underdelivered. We built Wendell Restoration Los Angeles in 2006 to be the opposite of that experience. The written guarantee, the written price, the live people answering phones, the photo updates by text while we dry you out. These aren’t marketing tactics. They’re the operating system of a company that wants you to call us the next time something goes wrong, not just the first time. And to be honest, in a city this size, referrals are the only sustainable business model. Our guarantee exists because it makes us better at our jobs, and because you deserve to know what you’re getting before you sign anything.

Written by Blake Sorensen, Owner & Lead Restoration Technician at Wendell Restoration Los Angeles, serving Los Angeles since 2006.